Privacy Policy

Last Updated: January 1, 2025

Your privacy is important to us. This policy explains how Merritt Workspace collects, uses, and protects your personal information.

Introduction

Merritt Workspace ("we," "our," or "us") operates a coworking space located at 2246 Irving Street, Denver, CO 80211. We are committed to protecting your privacy and ensuring the security of your personal information.

This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you visit our facility, use our website, or engage with our services.

Information We Collect

Personal Information

We may collect the following personal information:

  • Contact Information: Name, email address, phone number, business address
  • Account Information: Username, password, membership preferences
  • Payment Information: Credit card details, billing address (processed securely through Stripe)
  • Business Information: Company name, job title, industry, LinkedIn profile
  • Emergency Contact: Name, phone number, relationship
  • Identification: Photo ID for security purposes

Usage Information

We automatically collect certain information when you use our services:

  • Building access logs (entry/exit times)
  • Meeting room bookings and usage
  • Snackshop purchases
  • Website usage data (IP address, browser type, pages visited)
  • Security camera footage (in common areas only)

Communications

We collect information when you contact us via email, phone, or in person, including the content of your communications and any attachments.

How We Use Your Information

We use your information for the following purposes:

Service Delivery

  • Process membership applications and manage accounts
  • Provide building access and security
  • Process meeting room bookings and payments
  • Fulfill snackshop orders
  • Provide customer support

Communication

  • Send booking confirmations and receipts
  • Notify you about service updates or changes
  • Send community event invitations (with your consent)
  • Respond to your inquiries and requests

Business Operations

  • Maintain building security and safety
  • Prevent fraud and unauthorized access
  • Comply with legal obligations
  • Improve our services and facilities
  • Analyze usage patterns and trends

Information Sharing and Disclosure

We do not sell, rent, or trade your personal information. We may share your information only in the following circumstances:

Service Providers: We use third-party services (Stripe for payments, Google for calendar, Resend for emails, Supabase for data storage) that may access your information to provide services on our behalf.
Legal Requirements: We may disclose information if required by law, court order, or government authority, or to protect our rights, property, or safety.
Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.
With Your Consent: We may share information with third parties when you have given us explicit permission to do so.

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction:

  • Encrypted data transmission (SSL/TLS)
  • Secure password storage with industry-standard hashing
  • Regular security audits and updates
  • Limited access to personal information (need-to-know basis)
  • Physical security measures (keycard access, security cameras)
  • PCI-compliant payment processing through Stripe

Note: While we strive to protect your information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security.

Your Rights and Choices

You have the following rights regarding your personal information:

Access and Correction

You can request access to your personal information and ask us to correct any inaccuracies.

Data Portability

You can request a copy of your personal information in a structured, commonly used format.

Deletion

You can request deletion of your personal information, subject to legal retention requirements.

Marketing Communications

You can opt out of marketing emails by clicking "unsubscribe" or contacting us directly.

Account Deactivation

You can request to deactivate your account at any time by contacting us.

To exercise any of these rights, please contact us at privacy@merrittworkspace.net

Data Retention

We retain your personal information for as long as necessary to provide our services and comply with legal obligations:

  • Active Members: Duration of membership plus 7 years for financial records
  • Booking Records: 7 years for tax and accounting purposes
  • Security Footage: 30-90 days unless needed for an investigation
  • Marketing Contacts: Until you unsubscribe or request deletion

Cookies and Tracking Technologies

Our website uses cookies and similar technologies to improve your experience:

  • Essential Cookies: Required for website functionality (login, shopping cart)
  • Analytics Cookies: Help us understand how visitors use our website
  • Preference Cookies: Remember your settings and preferences

You can control cookies through your browser settings, but disabling some cookies may affect website functionality.

Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children. If we learn that we have collected information from a child without parental consent, we will delete it promptly.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by:

  • Posting the updated policy on our website with a new "Last Updated" date
  • Sending an email notification to active members
  • Displaying a notice in our facility

Your continued use of our services after changes are posted constitutes acceptance of the updated policy.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Merritt Workspace

2246 Irving Street

Denver, CO 80211

Email: privacy@merrittworkspace.net

Phone: (303) 359-8337

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